Customer Complaints & CAPA: Own the customer complaint process; ensure swift, permanent Corrective and Preventive Actions (CAPA) using 8D methodologies to prevent repeat issues.

In-Process Quality: Monitor the shop-floor QA team, track internal rejection trends, and immediately initiate CAPA for major line defects.

QMS & Audits: Maintain absolute IATF 16949/ISO 9001 compliance across the floor via regular process and product audits.

Change Management: Serve as the QA gatekeeper for all process, tooling, or engineering changes to ensure product integrity and clear clean points.

Resource Planning: Manage and optimize monthly department manpower budgeting and shift allocation.